Air Canada has been ordered to compensate a B.C. man because its chatbot gave him inaccurate information.
  • golden_zealot@lemmy.mlEnglish
    19·
    9 months ago

    In effect, Air Canada suggests the chatbot is a separate legal entity that is responsible for its own actions.

    The airline also argued that the chatbot’s response to Moffatt’s inquiry included a link to a section of its website that outlined the company’s policy and said that requests for a discounted fare are not allowed after someone has travelled.

    So what Air Canada is saying is “If the bot says you’re supposed to get this deal, we aren’t liable, but if the same bot also says you aren’t supposed to get this deal contradicting itself in the same breath, then that should be upheld in court to benefit us”.

    Sorry lol, you don’t get to have it both ways.

  • striderk@lemmy.ca
    111·
    9 months ago

    Me and 4 friends went on a trip boarding on separate flights with Air Canada and 3 of us all had different problems with this airline:

    • Baggage not shipping to destination (Japan airlines shipped it instead)
    • flight cancelled with no notice, 1 week before departure
    • massive delays, almost missed layover flight

    What a mess.

    • golden_zealot@lemmy.mlEnglish
      4·
      9 months ago

      They are notoriously the fucking worst. I don’t know any canadians who fly with them unless they literally have no other choice and its an emergency. I’ve had friends push back vacations purely so that they dont have to fly air canada.