When Ontario mother Sara Fuda called 911 to get help for her toddler who was suffering from a complex seizure triggered by a fever, she expected paramedics to be there in a matter of minutes. But that didn't happen.

The febrile seizure, which occurred on the night of Sept. 6, was the sixth one her two-and-a-half-year-old daughter had experienced since she was diagnosed with the condition just shy of her first birthday.

“She was playing, completely happy, no sign of illness whatsoever… Then I noticed her lips were a bit blue,” Fuda told CP24.com this week.

“Not even a minute later, she started seizing. Because this is her sixth one, I knew what to do. I ran upstairs. I grabbed her seizure medication. I called 911 right away.”

  • SamuelRJankis@lemmy.worldEnglish
    12·
    1 year ago

    The notable bits:

    She said when she asked why it took them so long to respond this time, they seemed confused.

    “They were like, ‘What do you mean? We only got a call a few minutes ago.’ They said we were parked in the neighbourhood… She told me basically that they could have been here within five minutes.”

    According to Fuda, the paramedics apologized and indicated that a new system was responsible for causing delays in their response times.

    “They were so upset themselves because they said this is an ongoing problem,” Fuda said,

    …

    The province’s new Medical Priority Dispatch System (MPDS), which prioritizes life-threatening medical conditions over other calls, was implemented in Peel Region in December 2022

    • nyan@lemmy.cafeEnglish
      5·
      1 year ago

      For something this vital, there really should be a breaking-in period where they run the new and old systems in parallel and scrutinize every difference. Of course, that never happens, because money.