I saw a lot of different answers online when searching for this. My fiancé’s grandparents passed away in January and February of last year. Their will executor was her father. Well, her father passed away at the end of April last year. Now, we are unsure of what we need to do in order to access her grandparents’ Apple ID for their devices. We tried calling Apple and we were told we need a court order, but I saw people online saying that they were able to get it through proving power of attorney? Would that even work for our situation? Getting a court order just seems like a huge effort for this, and I honestly have no idea how to even do that. Any help at all is greatly appreciated
Apple accounts are notoriously hard to gain access to if the user hasn’t taken the time to manage their security questions and/or delegate others to have access in dire circumstances. I highly encourage everyone to take a few minutes to designate someone and make sure security phrases etc are all in order. Losing access to the account could mean lost access to critical documents and memories (depending on how you use iCloud) forever.