Totally agree. I’m on restricted duties at the moment so meet all of my clients on teams. I hate it. The audio is terrible so one or both of us is always mishearing, my desk is in front of a window so I have to keep my curtains closed for them to see me. I don’t get to build the same rapport with them and their responses to my questions are more stilted because of it. A large part of my job is judging body language and reading non-verbal cues, which is next to impossible on teams.

And on monday, my computer decided to do a mandatory, 3 hour update, so I missed an appointment and couldn’t access the client’s number to apologise or explain. So I had to text a colleague to run over to the client’s office let them know I wasn’t going to make it

I’ll refer you to unexpctedkeg’s comment

Because the cost of the app to do that isn’t $60 a year.