My favorite project was around 6 years ago when my former employer was looking to modernize the customer service automation experience with AI, it started with a round the US tour of going to the HQ’s of 4 big tech companies in the space(IBM, Microsoft, Amazon, Google at the time) as part of an investigatory team. We were to select what we thought would be the best engine to run conversational AI in our applications, during that time we were also given greenfield to write a modern framework apart from our existing technology to leverage it. Over the course of a year and a half we went from ideation to the creation of an omni-channel conversational framework that netted me and the team a patent, and allowed me to flex architecture skillset that lead me to my current role as a solution architect working with some of the same people at another better company. Definitely the most fun, exciting and rewarding project of mine to date.

I’ve run into this twice, both times I’ve had to deal with Microsoft Support for around 2-3 hours to resolve, shitty for a paying customer.

The CenturyLink fiber plan is pretty nice, me and my brother in law are on it and it runs as advertised and I’ve had maybe 2 outages in the 3 years I’ve had it, unlike my previous provider where it would be like 1 per quarter