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Joined 6 months ago
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Cake day: May 7th, 2024

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  • If discourse and argument fail to quell the intolerant, a tolerant society must be willing to use censorship and even violence to defend itself. If we let them trample all over our values, tolerating them for the sake of being the “better person”, we’ll be the better corpse sooner rather than later and history will remember us “Look how nobly they did nothing!”

    If our history is ever written, that is.







  • Idk how that person’s IT works, but in mine, that would probably warrant a lot of paperwork. The techs would have to pitch the change to client management, client management would have to pitch it to change management and provide test results to show it has no side effects, then deal with the techs complaining about the uptick in tickets about slow boot times or people justifying never shutting down or restarting with it taking so long to boot.

    Not that they’re actually slow, our users are just super entitled. I got to observe the rollout of automatic screen lock for security reasons, and the ensuing pushback. The audacity of having to reenter your password if you’ve spent more than ten minutes doing nothing!

    Security even managed to push for reducing it to five minutes after some unfortunate incident… but it got reverted for reasons you can probably guess. Hint: shit always flows downward.


  • I work in our service department myself (not as support tech though), but obviously, all tickets are supposed to go through 1st level. I don’t wanna be the dick skipping queue, so I did then one time I had an issue.

    There’s a unique feeling of satisfaction to submitting a ticket with basically all the 1st level troubleshooting in the notes, allowing the tech to immediately escalate it to a 2nd level team. One quick call, one check I didn’t know about, already prepared the escalation notes while it ran. Never have I heard our support sound so cheerful.