How is IAs approach much different to that of a regular library?
True, they were digitising physical books and lending copies. But this is not much different from how a regular library works (assuming controlled digital lending, yeah I heard aboud Covid period 😕).
I’m not an expert on American law (know nothing about it), but reading the articles and comments I thing there’s an argument to be made for IA functioning as a library.
During my time in a call center people would often call for invoices or messages they received. Most of my work there was reading the thing together with them. Nothing more was necessary, I just read alound their itemized invoice that they had received and it would solve their problem.
Click through pop-ups are even worse in this regard. I myself usually just automatically click No before I understand what just happened.