• LibertyLizard@slrpnk.net
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    1 year ago

    Seems weird to describe this as lying—does the author think that UA is deliberately depriving this person of his luggage? It seems obvious that their system for tracking luggage is flawed and showing incorrect information. I can’t imagine any scenario where this would be intentional.

    • Nikls94@lemmy.world
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      1 year ago

      I think they just don’t care. I think that they’re instructed to do as told, and nothing else. Security is pretty tough there (maybe not security, but the fines if someone finds out that you did something you mustn’t do by company policy) so I can understand why everyone was like ”but the computer says…!“

      • LibertyLizard@slrpnk.net
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        1 year ago

        Yeah I think that’s what it is. Not a priority for the company which has built ineffective tracking systems and a bureaucracy that disincentivizes employees from actually solving problems in that system.

    • Copernican@lemmy.world
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      1 year ago

      I agree with you. Based on the info, the Airline was communicating information they believed to be true based on their tracking. Sometimes mistakes happen, and based on the volume of luggage, and some air lines being understaffed… It happens unfortunately.