As a non-tech-savvy person, the confusion is real, lol. I am okay with just not really knowing what’s going on, and with asking questions or RTFM when I can find it, but that still puts me in the category of “comfortable in a highly technical environment.” People who are genuinely uncomfortable with technology and tech people are going to get a lot of culture shock.
To be fair, I think it goes both ways. People who answer a question from the point of view of a software developer will, quite reasonably, feel hurt if they’re told their answer isn’t helpful. I think it might be good to have a dedicated “landing pad” community for helping new people get oriented, rather than leaving them to ask the nearest person, who might or might not be the best person to ask.
As a non-tech-savvy person, the confusion is real, lol. I am okay with just not really knowing what’s going on, and with asking questions or RTFM when I can find it, but that still puts me in the category of “comfortable in a highly technical environment.” People who are genuinely uncomfortable with technology and tech people are going to get a lot of culture shock.
To be fair, I think it goes both ways. People who answer a question from the point of view of a software developer will, quite reasonably, feel hurt if they’re told their answer isn’t helpful. I think it might be good to have a dedicated “landing pad” community for helping new people get oriented, rather than leaving them to ask the nearest person, who might or might not be the best person to ask.